TABLE OF CONTENTS Day 90
By day 90, the process will have been defined and controlled. The documentation will be complete to this point in the process improvement strategy and people will have been trained in the use of procedures. Cycle counting will be auditing process control and the performance should be improving significantly. Most of the new variation seen now should be from the initial physical inventory and will begin to disappear as the cycle count makes its way through the entire inventory. When the performance meter moves beyond 90 percent, it is time to celebrate!
Celebrating is one of the best ways to educate. People take a strong signal from top management when management gets excited about certain behaviors. In a celebration, top management gets to show enthusiasm about having the company s very important asset, inventory records, controlled accurately. The bigger the noise is during celebration, the bigger the population of employees that will hear the message. Time for lots of noise! Bring on my favorite pizza with the works!
Some managers feel 90 percent is not worth celebrating. If starting from 80 percent or below, 90 percent accuracy is a good time to send a signal to the team that this is still important. Celebrations are part of the education process.
Some managers will think at this point (90 percent accuracy) that the goal of accuracy really has not been obtained and therefore feel uncomfortable about celebrating an accuracy achievement. They are right in a sense...
