TABLE OF CONTENTS I cannot say whether things will get better if we change, what I can say is that they must change if they are to get better
Lichtenberg
What does a truly Six Sigma organization look like? We need to know so that we can then use such characteristics as a benchmark, target, aim or, maybe, just as a gleam in the eye - to indicate project opportunities to close the gap - something to strive to. Imagine what life would be like if one's own organization was truly Six Sigma?
A Six Sigma organization is made up of people who: know what needs to be done, have purpose; want to do it, have motivation and commitment; have the Six Sigma capability to do it, capability; learn from what they are doing and continually improve to do it, take action. These five principles that are universally applicable to any Six Sigma world-class organization are shown pictorially in Figure 6.1. The elements within each principle provide the black belt and management generally with a common lens through which to address a variety of project objectives in the various functions of, and processes within, any organization.
Questions to be posed in respect of purpose include:
Mission and shared vision. Does the mission reflect a top-level commitment to the Six Sigma...
