Six Sigma: Continual Improvement for Businesses: A Practical Guide

Appendix A: Relationship Between Critical-To-Quality Characteristics and System Performance

'AND' Systems and the Product Rule

If a system is made up of a number of elements and it is necessary for all those elements to operate for the system to operate, we then have what is termed:

a series or 'AND' system.

Such a system is displayed in its simplest form in Figure A1 by two elements, A and B, in series. This denotes that it is necessary for both A and B to operate for the system to be functional.


Figure A1: A simple series or 'AND' system

The 'product rule' applies to such a series or 'AND' system. System reliability is determined by multiplying together the reliabilities of all the series elements. If, in Figure A1, the reliability ( R) of A is 0.9 (90%) and that of B is 0.8 (80%).

  • Then System reliability = R system = R A R B = 0.9 0.8 = 0.72 (72%)

If, on the other hand, both elements had the same reliability, say 0.7 (70%), the system reliability = 0.7 0.7 = 0.49 (49%). This could alternatively be expressed as

  • System reliability = 0.7 2 = 0.49 (49%)

The principle is now applied to quantifying the sensitivity of:

  • number of CTQCs (critical-to-quality characteristics) on product performance;

  • Sigma level on product performance.

Case Study 1

The effect of the difference in number of CTQCs in a product are portrayed in Scenarios 1 and 2.

Scenario 1: Product with 1000 CTQCs,...

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