Overview

For a user to send an e-mail message, the user must know the e-mail address of the intended recipients. Exchange includes two types of user lists that can facilitate addressing e-mail messages:

• Address Lists. Address Lists contain information about selected objects (especially users) from the Windows 2000 Active Directory. Address Lists contain information such as e-mail addresses, street addresses, telephone numbers, pager numbers, fax numbers, conference rooms, and web page addresses. Exchange administrators can define multiple shared Address Lists each containing a different subset of users to meet the needs of the organization.

• Offline Address Lists. Offline Address Lists are specially formatted files that contain selected sets of Address Lists. Users can download an Offline Address List to a desktop or laptop system, and then use the list to find recipient addresses while they are disconnected from the network.

When an Outlook user selects a recipient from an address list and requests to see the properties of the address list entry, Outlook displays a dialog box that includes the user s name, address, department, phone numbers, e-mail addresses, and so on. Exchange 2000 details templates define the appearance and content of this dialog box.

E-mail addresses must be generated for recipients before they can send or receive messages. With Windows 2000 and Exchange 2000, e-mail addresses are generated according to a set of rules known as recipient policies.

This chapter describes the creation and management of addresses, address lists, and offline address lists.

8.1 Managing recipient policies

When you add...