TABLE OF CONTENTS The Lord works from the inside out. The world works from the outside in. The world would take people out of the slums. Christ takes the slums out of people, and then they take themselves out of the slums. The world would mold men by changing their environment. Christ changes men, who then change their environment. The world would shape human behavior, but Christ can change human nature.
Ezra Taft Benson
Knowing others is wisdom, knowing yourself is enlightenment.
Lao Tzu
The Total Performance Scorecard concept is an " inside out" approach, one that has as its point of departure personal identity. This chapter provides an introductory description of this concept.
You cannot teach a man anything; you can only help him discover it in himself.
Galileo Galilei
Total Performance Scorecard (TPS) encompasses an amalgamation and expansion of the concepts of Balanced Scorecard, Total Quality Management, Performance Management, and Competence Management (Rampersad, 2002). TPS is defined as a systematic process of continuous, gradual, and routine improvement, development, and learning that is focused on a sustainable increase of personal and organizational performances. Improving, developing, and learning are the three fundamental powers in this holistic management concept. They are closely interrelated and must be kept in balance.
| TPS | = | PROCESS OF CONTINUOUS [ |
Total Performance Scorecard entails the whole complex of personal and organizational mission and vision, key roles, core values, critical success factors, objectives, performance measures, targets and improvement actions, as...
