TABLE OF CONTENTS I am personally convinced that one person can be a change catalyst, a "transformer" in any situation, any organization. Such an individual is yeast that can leaven an entire loaf. It requires vision, initiative, patience, respect, persistence, courage, and faith to be a transforming leader.
Stephen R. Covey
Management deals with doing things right. Leadership deals with doing the right things. Efficient management without effective leadership is a waste of time. Leadership comes first and then follows management.
Hubert Rampersad
Teamwork entails sharing knowledge, the work, the thoughts, the feelings, the excitement, the happiness, the pressure, the pleasure, the emotions, the doubts and the success with each other. This increases the learning ability of the organization. For this reason, almost everything in the scope of the Total Performance Scorecard approach is done as a team. In order to achieve effective cooperation it is necessary to consider all the elements of teamwork shown in Table 8.1. All these elements will be discussed in detail in this chapter.
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