TABLE OF CONTENTS This workbook addresses the issues of Writing Effectively. Should you wish to extend your study to other Super Series workbooks covering related or different subject areas, you will find a comprehensive list at the back of this book.
This workbook relates to the following learning outcomes in segments from the ILM Level 3 Introductory Certificate in First Line Management and the Level 3 Certificate in First Line Management.
C9.6 Written Communication
Understand the need for written communications
Select the most appropriate format for effective written communication in specific situations
Produce effective written communication which responds to requests for information or generates actions
Use standard conventions when writing letters, memos, reports and e-mails
Use an appropriate tone and level of language in specific situations
This workbook relates to the following elements of the Management Standards which are used in S/NVQs in Management, as well as a range of other S/NVQs.
| D1.2 | Inform and advise others |
It will also help you develop the following Personal Competences:
communicating;
influencing others.
Communicating is what management is all about. You have to lead, motivate, instruct, advise and persuade your team, your own managers and your customers, and you do it by communicating. Research actually shows that communication takes up well over half of a manager's time.
Most of that communication consists of talking and listening to others. Writing plays a smaller, but highly significant,...
