1.

In general, speech has three advantages over writing. What are they?

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2.

A written statement creates a permanent record and it is more likely to be accurate than anyone's memory. What is its other big advantage?

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3.

Even if a meeting is minuted, it pays to make your own notes. Why?

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4.

Fill in the blanks so that this passage makes sense.

Speech is fine for getting immediate act ion and communicating ______________ amounts of ______________, but it is very ineffective when:

• the speaker tries to ______________ too much ______________;

• the ______________ have ______________ to it for too long.

5.

Sometimes we put things in writing because the law requires it. There is another good reason for putting things in writing in situations where the law may in due course be involved. What is it?

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6.

You have an important document that needs to reach a bank in Frankfurt, Germany, within 48 hours. The document is not particularly confidential. You have all normal business communication facilities at your disposal. Describe how you would send the document and ensure its safe arrival.

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7.

When busy people receive a written document, what are the first two things they need to be able to do?

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8.

What is the ABC of effective written communica

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9.

Translate the following phrases...