TABLE OF CONTENTS Maintenance management is a very information-intensive process. The computer is an ideal platform for managing the large amounts of information and separate communications that must occur to get the work done. A computer-aided maintenance planning, scheduling, and control system, also referred to as a computerized maintenance management system (CMMS), is the application software for tasks such as initiating work requests, and planning and scheduling work orders from the approved requests. Other tasks are planning and scheduling repetitive preventive maintenance jobs, time reporting, maintaining equipment specification and history, and automatic generation of performance reports and trend charts. Some CMMS programs also have integrated purchasing and material stores applications and electronic data interfaces with vendors. This chapter describes for the industrial engineer how to develop a computer-aided system for organizing, planning, scheduling, measuring, and controlling maintenance. The system described also provides a framework for assessing, evaluating, and improving an existing CMMS program. It is applicable in either a union or nonunion environment, and it gives industrial engineers and engineering managers the critical building blocks for a dynamic process, performance goals, and continuous improvement. Based on a sound maintenance policy and tested maintenance principles, it announces a mission and evokes integrated participation by higher management, support functions, and the maintenance...
