Leanspeak: The Productivity Business Improvement Dictionary
The one-stop, concise dictionary to business lingo.
TABLE OF CONTENTS Leanspeak: The Productivity Business Improvement Dictionary
Q: Quality Chart/Table QS-9000
quality chart/table
a matrix that is used in quality function deployment to relate various ways of assessing the product or service to one another. For example, customer demands versus mechanisms, mechanisms versus tests, tests versus failure modes, failure modes versus customer demands, etc. Purpose may vary from chart to chart but the common goal is to look into the nature of the product or service and see what might be done to improve it. See house of quality. See business process tools for links to other tools.
quality circles
small, face-to-face groups, usually of ten or fewer members such as employees and/or managers who get together at frequent intervals to work out solutions to quality, service, cycle time, and productivity issues. Also called improvement teams, quality teams, etc.
quality function deployment (QFD)
a decision-making process that adds the voice of the customer to product development. By using a customized house of quality matrix, multi-skilled project teams reach a common understanding about the voice of the customer and consensus on the final engineering specifications of the product. This process integrates the perspectives of team members from different disciplines, focuses their efforts on resolving key trade-offs in conformance to product targets, deploys their decisions through successive levels of detail, and eliminates expensive backflows and rework near launch. The house of quality matrix helps the team weigh quality levels, customer expectations, benchmark data, target values, technical requirements, manufacturing parameters, etc. Also called cost deployment.
quality loss
also referred...
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