From Maintenance Work Management Processes: Maintenance Strategy Series, Volume 3


Although it may sound unusual to think of maintenance in business terms, it truly is a big business. If you consider the impact that maintenance has on a company's ability to produce a consistent profit from quarter to quarter, it is tremendous. If a maintenance manager makes one or two wrong decisions in any given business quarter, the profitability of an entire plant can be in jeopardy. Therefore, it is important to consider maintenance as a business.

Figure 1-1 highlights a business control system, which may seem like a Management 101 slide for many readers. However, most companies do not think of the maintenance and reliability function in these terms. For example, to truly have a business, it is important to establish the goals, objectives, policies, and procedures for the business. Although this process will be considered in more detail later, what are the goals and objectives for a maintenance organization? In a recently-conducted survey, companies were asked to furnish their mission and vision statement for maintenance and reliability. It was startling to see the number of plants with maintenance and reliability organizations that had no mission and vision statements. The question would have to be asked, "Why does the maintenance and reliability department exist?" It is important to establish the business goals and objectives, policies, and procedures for the maintenance and reliability department if we are truly to establish a business.

Figure 1-1: Business Control System "Management 101"

Once the business objectives are set, it is important to...

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Topics of Interest

Goals and Objectives of Maintenance Organizations The goals and objectives of the maintenance organization determine the type of maintenance organization that is established. If the goals and...

This chapter is concerned with the fundamental decisions about where the business is moving and how it will develop in the future. It forms the context and key objectives for the subsequent chapters...

Senior Management Establish Policies The term senior manager was defined in Chapter 4 as a management role at a high enough level in an organization that the primary focus of the senior manager is...

BUSINESS IMPERATIVES Every business has objectives. When high-performance organizations establish their vision, they normally differentiate between strategic goals and imperatives. In many businesses...

Chapter List Chapter 1: A Business-Centered Approach to Maintenance Organization Chapter 2: Maintenance Organization in Outline Chapter 3: The Maintenance Workload In strategy it is important to...

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