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Lester Faigley and Thomas P. Miller, "What We Learn from Writing on the Job," College English 44 (1982): 562 63.

Lee Odell, Dixie Goswami, Anne Herrington, and Doris Quick, "Studying Writing in Non-Academic Settings," in New Essays in Technical and Scientific Communication: Research, Theory, Practice, ed. Paul V. Anderson, R. John Brockmann, and Carolyn R. Miller (Farmingdale, NY: Baywood, 1983), 27 28.

Lillian Bridwell and Ann Duin, "Looking In-Depth at Writers: Computers as Writing Medium and Research Tool," in Writing On-Line: Using Computers in the Teaching of Writing, ed. J. L. Collins and E. A. Sommers (Montclair, NJ: Boyton/Cook, 1985), 119.

In this chapter we are indebted to the following: Rebecca E. Burnett, "Substantive Conflict in a Cooperative Context: A Way to Improve the Collaborative Planning of Workplace Documents," Technical Communication 38 (1991): 532 39. Mary Beth Debs, "Collaborative Writing in Industry," in Technical Writing: Theory and Practice, ed. Bertie E. Fearing and W. Keats Sparrow (New York: Modern Language Association, 1989), 33 42. Collaborative Writing in Industry: Investigations in Theory and Practice, ed.