The Six Sigma Way, How GE, Motorola, and Other Top Companies Are Honing Their Performance

This book is organized for use by a variety of readers, from Six Sigma novices to people right in the thick of improvement efforts. While you may prefer to read it from cover to cover, the content is organized in three parts to help you learn about Six Sigma now at just the level of depth you need you can read the rest of the book later when you need it.
Here s a guide to the content, first by part, then by chapter.
For the executive or the newcomer to Six Sigma, Part One provides a thorough overview of key concepts and background including success stories, themes, measurement, improvement strategies, and the Six Sigma Roadmap a five- phase model for building the Six Sigma organization. We also look at how Six Sigma efforts can avoid some of the mistakes that hurt Total Quality efforts and how to apply Six Sigma in Service as well as Manufacturing processes or businesses.
This section looks at the organizational challenges of launching, leading, and preparing people for the Six Sigma effort. We examine the key question of whether or not to start a Six Sigma effort and where to begin your effort. This is also where you can find out about responsibilities of business leaders, Black Belts, and other roles. Finally, we explore how to choose the right improvement projects.