The Six Sigma Way, How GE, Motorola, and Other Top Companies Are Honing Their Performance

As we approach the end of our journey along the Six Sigma Way, we hope it s a beginning for you. In some ways, this book has just scratched the surface in outlining the ideas, tools, and disciplines that make up this system for management. (Some points we ve likely repeated often enough so that the diligent reader by now is saying Enough! I get it! ) To wrap up, we ll summarize some of the key points of this book and the experiences of various organizations trying to become Six Sigma Organizations with a list of Keys to Success. Hopefully, this list will make up for the areas we ve not covered in more depth, and help you glean the key points from topics we ve covered in detail.
Even if your first efforts focus on fairly narrow problems, their impact on key business needs should be clear. Show how projects and other activities link to customers, core processes, and competitiveness whenever possible.
The methods and tools of Six Sigma make sense for successful organizations in the 21st century. They re a product of lessons learned by enlightened companies and managers, which address the challenges of rapid change, intense competition, and increasingly demanding customers.
Beware of alienating people with strange terms and jargon that create classes in a Six...