The Six Sigma Way, How GE, Motorola, and Other Top Companies Are Honing Their Performance

Part III: Implementing Six Sigma The Roadmap and the Tools

Chapter List

Chapter 12: Identifying Core Processes and Key Customers (Roadmap Step 1)
Chapter 13: Defining Customer Requirements (Roadmap Step 2)
Chapter 14: Measuring Current Performance (Roadmap Step 3)
Chapter 15: Six Sigma Process Improvement (Roadmap Step 4A)
Chapter 16: Six Sigma Process Design/Redesign (Roadmap Step 4B)
Chapter 17: Expanding & Integrating the Six Sigma System (Roadmap Step 5)
Chapter 18: Advanced Six Sigma Tools An Overview
Conclusion
Appendix
Glossary
References

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