The Six Sigma Way, How GE, Motorola, and Other Top Companies Are Honing Their Performance
An implementation blueprint for
Six Sigma.
TABLE OF CONTENTS The Six Sigma Way, How GE, Motorola, and Other Top Companies Are Honing Their Performance
Glossary
- Affinity chart (diagram)
- Brainstorming tool used to gather large quantities of information from many people; ideas usually are put on sticky notes, then categorized into similar columns; columns are named giving an overall grouping of ideas.
- Analyze
- DMAIC phase where process detail is scrutinized for improvement opportunities. Note that:1. Data is investigated and verified to prove suspected root causes and substantiate the problem statement (see also Cause and Effect).2. Process analysis includes reviewing process maps for value-added/non-value-added activities. See also Process Map; Value-Adding Activities; Non-Value-Adding Activities.
- Balanced scorecard
- Categorizes ongoing measures into four significant areas: finance, process, people, and innovation. Used as a presentation tool to update sponsors, senior management, and others on the progress of a business or process; also useful for process owners
- Baseline measures
- Data signifying the level of process performance as it is/was operating at the initiation of an improvement project (prior to solutions).
- Black Belt
- A team leader, trained in the DMAIC process and facilitation skills, responsible for guiding an improvement project to completion.
- Cause and Effect diagram
- Also known as a Fishbone or Ishikawa Diagram ; categorical brainstorming tool used for determining root-cause hypothesis and potential causes (the bones of the fish) for a specific effect (the head of the fish)
- Charter
- Team document defining the context, specifics, and plans of an improvement project; includes business case; problem and goal statements; constraints and assumptions; roles; preliminary plan; and scope. Periodic reviews with the sponsor ensure alignment with business...
A-D
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