Library of Congress Cataloging-in-Publication Data

Armstrong, Stephen C.
Sustaining Continuous Innovation Through Problem Solving,/Stephen C. Armstrong.

p. cm.

ISBN 978-0-8311-3275-2

1. Industrial management. 2. Problem solving. 3. Planning. 4. Production management.
I. Title.

HD30.4.A77 2006 658.4 ?03 dc22

2006041797

Industrial Press, Inc.
989 Avenue of the Americas
New York, NY 10018

Sponsoring Editor: John Carleo
Interior Text and Cover Design: Janet Romano

All rights reserved. This book, or any parts thereof, may not be reproduced, stored in a retrieval system, or transmitted in any form without the permission of the publisher.

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Dedication

This book is dedicated to my late grandmother with the quintessential Northern Ireland (Ulster Scots) name, Annie Hutchinson - a rock solid, no nonsense soul.

Author's Acknowledgments

This book is based on the experience I gained on management consulting assignments from 1988-2007. Many special people have influenced, inspired, and encouraged me to constantly improve both personally and professionally The following people deserve special thanks for their efforts.

Initial Inspiration

George Russel was my first Management Consulting coach/mentor and a pioneer in process management and quality management. We worked together on developing the original methodology and continue to work together today on assignments. During our years together (1988-1993) at Stevenson Kellogg Ernst and Whinney (later KPMG in Canada), we developed original methodologies that continue to help our clients constantly...