This book is based on my hands-on practitioner experience gained over 20 years on the forefront of business transformation. The techniques described in the book are built on actual successful case studies. They could be called lessons learned from the front line at a variety of both very large and small transformation projects.

The core subject of this book is process management and problem solving to achieve continuous innovation. Continuous innovation can only be achieved if an organization's people have the right attitude of mind, competencies, and capabilities. A culture of learning and agility must be a way of life in order to achieve continuous innovation. A culture of innovation must be shared from the top to the bottom of the organization. The problem solving tools discussed in this book will not work if the core culture has not been transformed to use them on a continuous basis.

This book is divided into three parts and an appendix of tools. Part I (Chapters 1 3) presents the approach to business transformation (BT) to achieve readiness for a culture of innovation and continuous problem solving. Chapter 1 introduces the BT methodology and philosophy. I could dedicate a whole book to BT, but that is not the focus of this book. I cover BT sufficiently to put process management and problem solving in context. Next, Chapter 2 discusses the actual phases of transformation, from developing a business direction and future state vision through continuous problem solving. Chapter 3 then presents the organizational approach...