BUTTERWORTH
HEINEMANN
An Imprint of Elsevier Science

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Library of Congress Cataloging-in-Publication Data

Phillips, Jack J., 1945
Return on investment in training and performance improvement programs / Jack J. Phillips. 2nd ed.
p. cm.
Includes bibliographical references and index.

1. Employees Training of Evaluation Handbooks, manuals, etc.
2. Rate of return Handbooks, manuals, etc. I. Title.

HF 5549.5.T7P434 2003
658.3'124-dc21
2003045312

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Acknowledgments

In no way has developing this book been a single-handed effort. Many individuals have helped shape the content and issues contained in each chapter. Much appreciation goes to our clients who provide us the opportunity to continue to experiment with the ROI process. We have had the opportunity to work with hundreds of excellent organizations and individuals.

Special thanks go to the ASTD...