TABLE OF CONTENTS We all know that in real life not everything goes according to plan. This means that when you implement a change project plan, you must be ready to:
undertake thorough monitoring throughout the project;
make adjustments to plans.
The good news is that if you have been thorough in your initial planning, this dual task of monitoring and making adjustments will be a lot easier.
However, no amount of planning can make dealing with the mixed emotions that change can arouse in people any easier. There may well be times when you will need all your interpersonal skills to cope with signs of stress among your staff. And you will certainly need not only to maintain your own enthusiasm for change wherever possible, but also to communicate this enthusiasm to others.
Even when a change project comes to an end, your role in managing change is not over. Remember, it's always important to acknowledge what has been achieved and celebrate this with staff even if it's clear that you will soon be embarking on further change.
The first thing to note about monitoring is that it is impossible to carry it out unless you have good communication. It is only through communication that you will learn how the project is progressing and whether adjustments have to be made to the plan to deal with any deviations.
The monitoring process generally consists of the following stages:
collect information, mainly from team members;
check...
