TABLE OF CONTENTS Major changes at work do not simply happen: they are made to work by people. The job of managers is to give the lead to their teams. This does not mean that people have to be told exactly what to do and when and how to do it. The primary skill of leading and managing is to find ways of gaining:
influence;
trust and respect;
voluntary co-operation;
commitment to the task.
First line managers are very often put under pressure before anyone else by senior management's requirements for change. Higher management may make plans for the organization as a whole, but more often than not it is the first line manager who has to turn these plans into reality.
| Portfolio of Evidence: S/NVQ A1.1 | This Activity may provide the basis of appropriate evidence for your S/NVQ portfolio. If you are intending to take this course of action, it might be better to write your answers on separate sheets of paper. Before we continue this session, think about your own work situation, and if possible identify two fairly major changes, one which you have already experienced, and one which you expect could happen in the near future. In each case, briefly describe the change.
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