Question 1 What is the Japanese name for continuous improvement?

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Question 2 Most small improvements in the workplace can be placed in one of four categories. Two of these are: the physical conditions in which you work, and resources. What are the other two categories?

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Question 3 What does the Five Whys technique consist of?

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Question 4 Why is flowcharting a helpful tool in identifying areas for improvement in a process?

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Question 5 In a cause and effect, or fishbone, diagram, what does the main horizontal arrow usually represent?

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Question 6 In a cause and effect, or fishbone, diagram, the small arrows represent inputs. Categories of inputs vary, but often include method (procedures) and environment (physical conditions). Can you name two others?

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Question 7 If three of the 5 Ss are Sort, Set in order and Shine, what are the other two?

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Question 8 Red tagging is a form of visual management. What does it consist of?

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Question 9 How does the setting of standards play a vital part in any programme of continuous improvement?

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Question 10 In managing change, what must the team leader do to ensure the full participation of the team in the change process.

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Question 11 In planning a change...