Managing Change, Fourth Edition

Once you have established the aims and objectives of the change project you need to set about planning exactly how you are going to achieve them that is, establishing the key project activities and the order in which they should be completed. If you have not been able to do so before, this is certainly the point at which you need to involve your team.
There are a number of tools you and your team may find very useful in planning the project activities. The main ones are:
logic diagrams;
critical path diagrams;
Gantt charts.
Constructing a logic diagram will help you to identify the key stages in the project and the order in which they should occur. Begin by establishing with your team what the main activities in the project will be: first write everyone's ideas on a whiteboard or flipchart and then decide what the main activities actually are. You don't want to end up with an unmanageable number. You can then write each activity on a sticky-note or piece of adhesive coloured card and arrange these on the flipchart or board until you have them in a logical order. The final step is to draw the diagram with arrows between the stages.
To return to Stella and the health club. The additional data she collected on clients' wants revealed that in addition to more yoga classes, they also wanted classes in Pilates and the Alexander technique.
The clients...