1 Introduction

EXTENSIONS 1 AND 2 Two useful texts which explore training needs analysis in greater depth than we can here.

Before any plans or preparations for training can take place, we have to find out what training is needed. It is important that this is done in an organized and systematic manner. If any errors or wrong diagnoses take place at this stage then the results of the training undertaken will not be those needed or desired by the organization.

There are a number of techniques that can be used to identify accurately what training is required. We will look at some of these techniques in this session. We will also examine the skills that the manager will need to use when employing these techniques. Sometimes the needs will be easy to analyse and determine. In other circumstances it may take skill and patience to discover the precise needs of each workteam member.

For many organizations, identifying training needs is a regular occurrence. Often it can be an annual exercise that follows the business planning process and allows training budgets to be allocated.

The time spent in identifying training needs is time well invested. It will result in training being directed to the areas where it is really needed. It will ensure that the investment made in training is not wasted and that the results are real improvements that make a difference to the operation of the organization.