1.

What is the main purpose of work training?

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2.

List three benefits of training to the organization.

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3.

Training consists of passing on skills and knowledge. It also often involves change. What types of change does it involve?

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4.

List two benefits of training to the individual.

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5.

What is meant by the performance gap?

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6.

Two of the stages of the training cycle are: Identify the training needs and Implement the plans. Name the other two.

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7.

What is a versatility chart and what will it tell you?

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8.

Once you know which person has been trained in what tasks, can you be confident that you have identified your workteam's training needs? Give a brief reason for your answer.

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9.

Which organizational documents are most useful when it comes to defining training needs?

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10.

What terms should the objectives of training be defined in?

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11.

As well as performance, what else should objectives describe?

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12.

In what circumstances do people learn better? Can you give two points of learning theory?

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13.

State two advantages of training off the job.

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14.

When managers are deciding on the best method of training, they must weigh up a number of considerations.