7 Summary

• Training needs arise from three sources: organizational needs, workteam needs and individual needs.

• Training needs can be analysed by:

  • referring to any available documentation, including job descriptions;

  • talking to job holders;

  • watching the job holder in action;

  • carrying out a formal performance appraisal interview.

• Individual training needs arise whenever change takes place.

• Training is one way to help your workteam continue to develop.

• Training needs identification techniques include:

  • job analysis;

  • task analysis;

  • versatility charts;

  • diff-rating scales;

  • performance appraisal interviews.