TABLE OF CONTENTS The Chartered Management Institute Flexible Learning programme is a series of workbooks prepared by the Chartered Management Institute and Elsevier for managers seeking to develop themselves.
Comprising ten open learning workbooks, the programme covers the best of modern management theory and practice. Each workbook provides a range of frameworks and techniques to improve your effectiveness as a manager, thus helping you to acquire the knowledge and skill to make you fully competent in your role.
Each workbook is written by an experienced management writer and covers an important management topic or theme. The activities both reinforce learning and help to relate the generic ideas to your individual work context. While coverage of each topic is fully comprehensive, additional reading suggestions and reference sources are given for those who wish to study in greater depth.
Designed to be practical, stimulating and challenging, the aim of the workbooks is to improve performance at work by benefiting you and your organization. This practical focus is at the heart of the competence-based approach that has been adopted by the programme.
Effective communication lies at the heart of all successful organizations. People have to communicate to make anything happen. For example, you need to communicate to:
develop relationships
motivate your team
make presentations
negotiate
instruct and inform
participate in meetings.
Generally, people's preferred method of communication is face to face. If you work in close proximity to your team then it's likely that face-to-face conversations are the dominant method of communication with your team.
