TABLE OF CONTENTS Organizations decide how to operate in order to meet their objectives. A common theme running through any analysis of internal environments is management and the style of its conduct. Management concerns both the roles fulfilled by the individuals who manage an enterprise, and the process the management system by which the enterprise sets out to meet its objectives. At this stage, we should stress upon the interaction between internal and external environments. If an enterprise is to remain successful, attention needs to be paid by the senior managers to balance all of the competing environmental influences by adapting so as to cope with the new circumstances facing the organization, and then being ready to institute further changes as and when required.
A large, UK-based entertainment organization has approximately 250 clubs providing evening entertainment and dancing. A cursory review of its business environment highlights the following features to be managed if business objectives are to be met. Externally, an extension to licensing hours, a pending ban on smoking in pubs and clubs, a focus on noise exposure levels, increased use of illegal substances, media focus on late-night town-centre disorder, and a rise in underage drinking. Internally, the retention of key staff as they progress with age, marriage and family from happy to work at night to finding working at night less acceptable. Some parts of the business are for sale, and maintaining staff morale could be challenging.
There are three main...
