IT Manager's Handbook: Getting Your New Job Done
This is a how to be an IT manager book, and it covers every area possible and then some.
TABLE OF CONTENTS IT Manager's Handbook: Getting Your New Job Done
Glossary
- ACD
- Automatic call distribution (ACD) can route calls to technicians based on menu prompts and can provide you with detailed reports about activity.
- ANSI/EIA
- American National Standards Institute/Electronic Industries Association.
- AppleTalk
- Network communication protocols generally used for Mac environments.
- Asset management
- If TCO (total cost of ownership) is the costs associated with computers, then asset management refers to what you do to keep those costs down.
- ATM
- Asynchronous Transfer Mode.
- Automatic call distribution
- Automatic call distribution (ACD) can route calls to technicians based on menu prompts and can provide you with detailed reports about activity.
- B2B
- Business-to-Business e-commerce marketing direction.
- B2C
- Business-to-Customer e-commerce marketing direction.
- Backbone
- The backbone of a network is a high-capacity portion of the network that carries/transfers data collected from lower-speed portions of the network that interconnect with it.
- C
- Programming language that was very popular (it was used to write many of the Unix operating systems) but has now been supplanted in many areas by C++ and Java.
- C++
- Programming language that gained popularity with the advent of object-oriented programming. It is a subset of the C programming language and still widely used.
- Call tracking
- A software category designed specifically for managing large volumes of calls at call centers.
- Capital expenditure
- A capital expenditure is for an item that will have a useful life of several years like a piece of hardware. Some companies consider software to be a capital expenditure.
- CAT-S wiring
- CAT is short for "category," and currently there are five of these...
A-C
Copyright Bill Holtsnider and Brian D. Jaffe 2001 under license agreement with Books24x7
