References

Clutterbuck, D. and Crainer, S. (1990) Makers of Management: Men and Women who Changed the Business World, Macmillan

Jobber, D. (1995) Principles and Practice of Marketing, McGraw-Hill

Levitt, T. (1983) The Marketing Imagination, Free Press

Nolan, V. (1987) The Innovators Handbook, Sphere

Oakland, J. (1989) Total Quality Management, Butterworth-Heinemann

Proctor, T. (1996) Marketing Management: Integrating Theory and Practice, McGraw-Hill

Smith, A. (1776) The Wealth of Nations, Penguin Classics

Taylor, F. W. (1911) Principles of Scientific Management, Harper & Row

Additional reading

Hughes, P. and Ferret, E. (2003) Introduction to Health and Safety at Work

Website addresses

www.cim.co.uk
Chartered Institute of Marketing

www.hse.gov.uk
Information, publications and downloadable resources from the Health and Safety Executive

www.quality-foundation.co.uk
British Quality Foundation provides help for organizations to improve their performance including best practice benchmarking