Introducing Management: A Development Guide, Third Edition
Ideal for both new and existing managers, this comprehensive text incorporates the latest innovations in management thinking and reflects the changes within the management standards.
TABLE OF CONTENTS Introducing Management: A Development Guide, Third Edition
Index
A
ABC analysis, 270 1
ACAS Code of Practice, 153
Accountability, 102
Accounts, 231
Action-centred leadership, 99
Activity flow-chart, 288
Adair, John, 97, 98 9
Added value, 8 9, 206, 209
Ageing population, 37 8
Agreement, confirmation of, 73
Argyle, Michael, 68
Authority, 98, 102
Average rate of return, 239
B
Back up, computer files, 226 7
Belbin, Meredith, 135 7
Blake, R., 137
'Bottom-up, top-down' approach, 260
Branson, Richard, 28
Break-even, 236 8
Brech, E. F. L., 4
Briefing, manager, 84 6
Budget forecast, 244
Budgets:
definition, 244
flexible, 253 4
levels of, 245 6
master budgets, 248 50
monitoring, 250
people and, 248
preparation of, 244 8
statements, 251 2
Burnes, B., 162
Business reports, 79 81
purpose of, 80 1
C
CAD (computer-aided design), 223
Capacity, adjustment, 268 70
Cascade system, 259 60
Cash budget, 245
Cashflow forecast, 244
Central information, 219
Chairing meetings, 91 2
Change, 17, 159 60
attitudes towards, 163 6
consolidation of, 167 8
implementation of, 166 7
organizational culture, 32 3
process of, 160 2
stages, 162
Clutterbuck, D., 16
Communication, 60 1
ABC of, 62
briefing, 84 6
business reports, 79 81
cultural differences, 64
deciding on the message, 62
decoding the message, 64
electronic communication, 227 8
encoding the message, 62
face-to-face, 67 8
feedback, 64 5
influencing, 66
informal conversations, 83 4
informing, 66
interviews with team members, 82 3
meetings, 88 92
model of the communication process, 61 2
noise, 64
non-verbal, 68 70
persuading, 66
presentations, 86 8
sending the message, 63
written, 70 7
Compact Disc (CD) storage, 224
Company law, 41
Computerized information systems, 222 4
back up, 226 7
security, 225
Conflict:
management, 119 22
outcomes, 123
Consumable resources, 9, 10
Consumers, See
Copyright Kate Williams 2006 under license agreement with Books24x7
