Benchmarking Best Practices in Maintenance Management

Chapter 1: Analyzing Maintenance Management

Part One Survey of Maintenance Management

Section 1: Maintenance Organizations

  1. Maintenance organizational chart

    1. Current and complete - 4 pts

    2. Not complete or over 1 year old - 3 pts

    3. Not current and not complete - 2 pts

    4. None - 0 pts

  2. Job descriptions are available for:

    1. All maintenance positions (including supervisors) - 4 pts

    2. All maintenance positions (except supervisors) - 3 pts

    3. All maintenance supervisors (and no others) - 2 pts

    4. Less than 50% of all maintenance positions - 1 pt

    5. No job descriptions - 0 points

  3. Maintenance supervisor to hourly maintenance employee ratio:

    1. 8:1 to 12:1 - 4 pts

    2. 13:1 to16:1 - 3 pts

    3. Less than 8:1 - 2 pts

    4. More than 16:1 - 1 pt

    5. No shift maintenance supervisor - 0 pts

  4. Maintenance planner to hourly maintenance employee ratio:

    1. 15:1 to 20:1 - 4 pts

    2. 10:1 to 14:1 - 3 pts

    3. 21:1 to 25:1 - 2 pts

    4. 26:1 to 30:1 - 1 pt

    5. No planner or any ratio other than those listed above - 0 pts

  5. Maintenance organizational assignments

    1. Responsibilities fully documented - 4 pts

    2. Responsibilities clear, good coverage, good dispatching - 3 pts

    3. Informal supervision and coordination, some gaps in job coverage - 2

    4. Maintenance reports to production/operation - 1 pt

    5. Unclear lines of authority, jurisdictional - 0 pts

  6. Maintenance organization effort and attitude:

    1. Excellent, pride in workmanship at all levels - 4 pts

    2. Steady work rate, professional operation - 3 pts

    3. Average work pace, only a few complaints - 2 pts

    4. Only occasional good efforts, frequent...

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