Benchmarking Best Practices in Maintenance Management

Maintenance organizational chart
Current and complete - 4 pts
Not complete or over 1 year old - 3 pts
Not current and not complete - 2 pts
None - 0 pts
Job descriptions are available for:
All maintenance positions (including supervisors) - 4 pts
All maintenance positions (except supervisors) - 3 pts
All maintenance supervisors (and no others) - 2 pts
Less than 50% of all maintenance positions - 1 pt
No job descriptions - 0 points
Maintenance supervisor to hourly maintenance employee ratio:
8:1 to 12:1 - 4 pts
13:1 to16:1 - 3 pts
Less than 8:1 - 2 pts
More than 16:1 - 1 pt
No shift maintenance supervisor - 0 pts
Maintenance planner to hourly maintenance employee ratio:
15:1 to 20:1 - 4 pts
10:1 to 14:1 - 3 pts
21:1 to 25:1 - 2 pts
26:1 to 30:1 - 1 pt
No planner or any ratio other than those listed above - 0 pts
Maintenance organizational assignments
Responsibilities fully documented - 4 pts
Responsibilities clear, good coverage, good dispatching - 3 pts
Informal supervision and coordination, some gaps in job coverage - 2
Maintenance reports to production/operation - 1 pt
Unclear lines of authority, jurisdictional - 0 pts
Maintenance organization effort and attitude:
Excellent, pride in workmanship at all levels - 4 pts
Steady work rate, professional operation - 3 pts
Average work pace, only a few complaints - 2 pts
Only occasional good efforts, frequent...