Benchmarking Best Practices in Maintenance Management
This concise and easy to use book provides a framework for managing maintenance with options that allow decision makers to select the most successful ways to manage their businesses.
TABLE OF CONTENTS Benchmarking Best Practices in Maintenance Management
Chapter 5: Work Order Systems
Work order systems are one of the keys for successful maintenance management. Work orders, which are the documents used to collect all necessary maintenance information, can be described in many different ways. For the purpose of this text, we will use the following definition:
A work order is a request that has been screened by a planner, who has decided the work request is necessary and has determined what resources are required to perform the work.
Who Uses Work Orders?
Work orders should not be implemented by just the maintenance department, without regard for other parts of the organization. Figure 5-1 lists the groups that should be involved in the use of a maintenance work order system.
Maintenance
Maintenance is the primary user of the work order. Maintenance requires information such as:
What equipment needs work performed
What resources are required
A description of the work
Priority of the work
Date needed by
Other information may be required, depending on the type of facility or plant in which the work order system is used. The main point is that the maintenance organization must get the information needed for good management decisions. If the information cannot be obtained from the work order, it is unlikely reliable information will ever be available from another source.
Operations or Facilities
Operations or facilities also needs input into the work order process. They must be able to request work from maintenance in an easy process. If they have to fill out 15 forms in triplicate,...
Copyright Industrial Press Inc. 2004 under license agreement with Books24x7
