Benchmarking Best Practices in Maintenance Management
This concise and easy to use book provides a framework for managing maintenance with options that allow decision makers to select the most successful ways to manage their businesses.
TABLE OF CONTENTS Benchmarking Best Practices in Maintenance Management
Chapter 4: Maintenance Training
Training has been called one of the largest weaknesses of the present maintenance structure in the U.S.
If you think Education is Expensive;
Try to Count the Cost of Ignorance
Training Expenditures
Estimates suggest that a company should budget training dollars for its technical personnel on an annual basis. Several methods can be used to track the training expenses. The first is expenditures per employee. A recent survey by the ASTD (American Society of Training and Development, www.astd.org)showed that companies average between $607 to $1,956 per employee per year. A second method of tracking training expenses is by percentage of payroll. The survey ranged from 1.65 to 4.39% of payroll. These figures are summarized in Figure 4-1.
The problem with using the averages is that they don t actually show what type of training is being conducted. For example, a further breakdown of the training expenditures shows that the technical training comprised only 22% of the total. This amount is insufficient to maintain the technical skills of the technicians. The lack of technical skills will restrict the deployment of maintenance resources and increase the overall cost of maintenance.
The Value of Training
Consider the quote in Figure 4-2.
This quote provides a realistic illustration of what happens in maintenance departments today. When the employees do not have the proper skills, managers defer work until someone is scheduled who the manager believes is competent enough to perform the job. This deferral results in work delays, damage to equipment, and expressions of dissatisfaction...
Copyright Industrial Press Inc. 2004 under license agreement with Books24x7
