TABLE OF CONTENTS With your validation process firmly in place, it is time to begin training your employees. Training is an integral and necessary part of employee development; without ongoing training, your workforce becomes obsolete as the industry introduces new technologies and initiatives. If you treat training as a necessity, your workforce grows and matures with the changing industry. This employee growth in turn allows your company to grow and maintain competitive.
Like everything else in the validation process, training follows a cycle.-The training process supplements your validation cycle in an ongoing process that parallels your validation effort. By training employees throughout the validation cycle, you avoid thrashing situations created by too many employees being in training classes and not enough employees doing actual work. Figure 9.1 shows the training cycle.
Training is an ongoing cyclical process. Once your group begins the training process, the process should never end. Once your training process is established, you may find it more beneficial to evaluate your courses on an ongoing basis, rather than running the training cycle once per year. The first time you run the cycle, you need to spend a significant amount of time in the assessment phase in order to collect enough data to make the effort worthwhile. After you have created the initial set of courses, collecting feedback after every training session is a necessity. As mentioned above, you may find it more beneficial to act on this feedback immediately rather than...
