TABLE OF CONTENTS By
and
www.rothstein.com
ISBN #1-931332-51-7 (978-1-931332-51-4)
2008 ABSG Consulting Inc.
16855 Northchase Drive
Houston, TX 77060 USA
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means (electronic, mechanical, photocopying, recording, or otherwise) without the prior permission of the Publisher.
For permission to reproduce any portion of this handbook, contact the Publisher.
No responsibility is assumed by the Publisher or Author for any injury and/or damage to persons or property as a matter of product liability, negligence or otherwise, or from any use or operation of any methods, products, instructions or ideas contained in the material herein.
ISBN #1-931332-51-7 (978-1-931332-51-4)
Library of Congress Control Number: 2008928960
Publisher:
Philip Jan Rothstein, FBCI
Rothstein Associates Inc.
The Rothstein Catalog On Service Level Management
4 Arapaho Road
Brookfield, Connecticut 06804 3104 U.S.A.
203.740.7444
203.740.7401 fax
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About the Authors
Mr. Lee N.Vanden Heuvel is the Manager of Incident Investigation/Root Cause Analysis Services and the Manager of Training Services for ABS Consulting. He has more than 23 years of experience in plant operations and analysis.
Mr. Vanden Heuvel has assisted organizations in many different industries with the development and implementation of incident investigation and root cause analysis (RCA) programs. He has also led and participated in investigations in...
