For incident investigation or root cause analysis assistance:

Call ABS Consulting s Rapid Response Incident Investigation hotline at:

• (865) 368 HELP

• (865) 368 4357

Staffed 24 hours a day by a lead investigator

If you need help regarding investigation training or services:

Call Lee N.Vanden Heuvel

• Manager Incident Investigation and Root Cause Analysis Services

• ABS Consulting

• (865) 671 5848

• LNV@absconsulting.com

For more information on investigation training, services, and software, please visit us on the Web:

• Training

  • www.absconsulting.com/RCATraining

• Services

  • www.absconsulting.com/IncidentInvRCA.html

• Rapid Response Investigation Assistance

  • www.absconsulting.com/RapidResponse.html

• Software

  • www.absconsulting.com/LeaderSoftware/RCL.html

• FREE Resources

  • www.absconsulting.com/RCAHandbookResources

2008 ABSG Consulting Inc. (ABS Consulting)

Notice

This set of forms, checklists, and guidelines is intended for use by professionals who have been trained in the SOURCE (Seeking Out the Underlying Root Causes of Events) method of performing incident investigations, a method developed by ABSG Consulting Inc. (ABS Consulting). Neither ABS Consulting nor any employee thereof makes any warranty or representation, either express or implied, with respect to this documentation, including the document s marketability, accuracy, or fitness for a particular purpose. ABS Consulting assumes no legal liability, responsibility, or cost for a third party s use, or the results of such use, of any information, apparatus, product, or process disclosed in this document. ABS Consulting may periodically change the information contained in this document. ABS Consulting reserves the right to change the document without notice.