Why Six Sigma?
What is Six Sigma?

• Advantages

• Difference from and similarities to Total Quality Management

Scope of Commitment

• Management support

• Time

• Training

• Resources

• Maintaining an evergreen system

Value

• Project returns

• Cost of Poor Quality

Strategy

• What are the specific elements of your strategy?

• What are the performance indicators for each element of the strategy?

• What is the history for each of these performance indicators?

• What is the goal for each performance indicator?

• If the performance indicator goals are reached, will you have achieved the strategic objectives?

People

• Levels of training commitment for Six Sigma

• Black Belts

• Green Belts

• Awareness

• Fit with other development effort

Systems and Process

• Identification of Key Work Processes

• Linkage between Key Work Processes

• Owners for Key Work Processes

• Stakeholders for Key Work Processes

Loyal Customers

• Customer prioritization

• Volume

• Profit

• New ideas

• Emerging areas

Cost of Poor Quality

• As a percentage of sales

• Actual data

Estimate of Number of Black Belts

• Percentage of the workforce

• Number to achieve desired annual return

• At least one from each major department

Champions

• By business

Selection of Black Belts

• Criteria

• Number

Selection of Projects

• Criteria

• Number

• Owner of selection process

• Project review

Career Planning for Black Belts

• Belong to the business

• 2 3 years is about max

• Messages sent to the organization

Training

• Systems, continuously improving

• "Evergreen" Black Belts (train Black...