TABLE OF CONTENTS The term "management system" has been used throughout this book and the weekly performance review has been referred to numerous times. Getting into the specifics of the Class A ERP management system is way past due. Do not be fooled by the sequence of topics in this book. The management system is the reason Class A works. Without it there would only be a set of metrics, which in itself does not drive change. High-performance companies, in every case, with no exceptions (how many times can you say something like that?), have robust management systems.
The management system in Class A has several elements. The monthly events are listed in Figure 14.1. In the monthly management system, the focus is on overall accountability and follow-up. It is in this space that management defines the priorities and makes sure these objectives are accomplished. The sales and operations planning (S&OP) process (covered in detail in Chapter 6) is a major element of policy decision making and risk management. Project management (covered in depth in Chapter 13) is also a non-negotiable component of high performance and, accordingly, Class A ERP certification. That would leave little to add here if it were not for the need to tie all of this together. It is communicating the idea of a management system that really gets people in the organization to understand what management is trying to accomplish by it.
