Education

• Top-management education on Class A ERP, sales and operations planning (S&OP), measurements, and management systems

• Core team and middle management education on all aspects of Class A ERP and lean

• Critical mass of both office and plant personnel education and training

Vision for continuous improvement

• Class A date chosen and communicated to the masses

• Journey to world-class performance defined and communicated, including lean and Six Sigma focus

Organize for improvement

• Steering committee defined and established

• Class A champion designated

• Core team empowered

• Process owners defined

• Outside resource secured

Measurements

• Class A and lean metrics defined and documented

• Accountability assigned

• Measurements initiated

Accountability and management systems

• S&OP

• Weekly performance review

• Project review process

• Clear-to-build

• Daily walk-around

Documentation

• All processes linked to transactions and planning documented in standard operating procedure format

Training

• Utilize documents for training

• Audit the processes post-training

Ratchet goals

• Continue to add and ratchet measurements for continuous process improvement