Baldrige Award Winning Quality: Eleventh Edition Covers the 2001 Award Criteria
This is an essential reference for managers planning to apply for the Malcolm Baldrige National Quality Award.
TABLE OF CONTENTS Baldrige Award Winning Quality: Eleventh Edition Covers the 2001 Award Criteria
Chapter 4: Understanding the Baldrige Award Scoring Scale
According to a major quality consultant's data base from a survey they conduct on the Baldrige criteria, "corporate America" rates 560 points out of the 1000 on the Baldrige scale. An organization I consulted with scored themselves at 700/1000 on a Baldrige self-assessment survey, and was shocked when they got knocked out of the first round upon actually applying for the Baldrige Award. The truth is that most companies think they rate much higher on the Baldrige scale than they really merit. If corporate America were really at an average level of 560 on the Baldrige scale, U.S. products and services would be beating everyone else's in quality.
The Truth
The truth is that corporate America is nowhere near 560 points on the Baldrige scale. If we define corporate America as including small and large service and manufacturing companies, corporate America is really around 250 points or less. As a Baldrige examiner, I evaluated a company once that received a score of 26 points out of 1000. Another examiner gave an applicant 60 points out of 1000. These are companies that thought they had a chance at winning a Baldrige!
How do Baldrige Applicants and Winners Score?
When you look at the breakdown of scores over the last few years, you find that most of the Baldrige Award applicants score less than 600 points out of a possible 1000. In fact, about 80% of applicants score between 0 and 600 points. The rule used to be that you needed a...
Copyright Mark Graham Brown 2001 under license agreement with Books24x7
