Baldrige Award Winning Quality: Eleventh Edition Covers the 2001 Award Criteria

The Human Resource Focu s Category examines how your organization motivates and enables employees to develop and utilize their full potential in alignment with your organization's overall objectives and action plans. Also examined are your organization's efforts to build and maintain a work environment and an employee support climate conducive to performance excellence and to personal and organizational growth.
Describe how your organization's work and jobs, compensation, career progression, and related workforce practices motivate and enable employees and the organization to achieve high performance.
Within your response, include answers to the following questions:
Work Systems
How do you organize and manage work and jobs to promote cooperation, initiative/innovation, your organizational culture, and the flexibility to keep current with business needs? How do you achieve effective communication and knowledge/skill sharing across work units, jobs, and locations, as appropriate?
How do you motivate employees to develop and utilize their full potential? Include formal and/or informal mechanisms you use to help employees attain job and career-related development/learning objectives and the role of managers and supervisors in helping employees attain these objectives.
How does your employee performance management system, including feedback to employees, support high performance and a customer and business focus? How do your compensation, recognition, and related reward/incentive practices reinforce these objectives?
How do you accomplish effective succession planning for senior leadership and throughout the organization?
How do you identify characteristics and skills needed by potential employees? How do...