Baldrige Award Winning Quality: Eleventh Edition Covers the 2001 Award Criteria

Further Readings

Alexander, Keith L. "Company Commitment Pays Off." USA Today, November 18, 1998, p. 5B.

Bemoski, Karen. "A Pat on the Back is Worth a Thousand Words." Quality Progress, March, 1994, pp. 51 54.

Brennen, Niall. Lessons Taught by Baldrige Winners. New York: The Conference Board, 1994.

Brewer, Bill. "Boeing Flies High." News for a Change, November 1999, 1 12.

Brewer, Bill. "Xerox Documents Success." News For a Change, November, 1998, 1 4.

Brown, Mark Graham. "Measuring Your Company Against the 1997 Baldrige Criteria." Journal for Quality and Participation, September, 1997.

_____ Keeping Score: Using the Right Metrics to Drive World-Class Performance. New York: Quality Resources, 1996.

_____ The Pocket Guide to the Baldrige Award Criteria, 8th ed. Portland, OR: Productivity, Inc., 2001.

_____ Winning Score: How to Design and Implement Organizational Scorecards. Portland, OR: Productivity, Inc., 2000.

Brown, Mark Graham, Darcy Hitchcock, and Marsha Willard. Why TQM Fails and What to Do About It. Burr Ridge, IL: Irwin Professional Publishing, 1994.

Casta eda-M ndez, Kicab. The Baldrige Assessor's Workbook. New York: Quality Resources, 1997.

DeCarlo, Nell J., and Kent J. Sterett. "History of the Malcolm Baldrige National Quality Award." Quality Progress, March, 1990, pp. 41 50.

Fisher, Donald. The Simplified Baldrige Award Organization Assessment. New York: Lincoln-Bradley, 1993.

Garvin, David A. "How the Baldrige Award Really Works." Harvard Business Review, November/December, 1991, pp. 80 95.

Hardy, Quentin. "Motorola Broadsided...

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