Baldrige Award Winning Quality: Eleventh Edition Covers the 2001 Award Criteria

The Strategic Planning Category examines how your organization develops strategic objectives and action plans. Also examined are how your chosen strategic objectives and action plans are deployed and how progress is measured.
Describe how your organization establishes its strategic objectives, including enhancing its competitive position and overall performance.
Within your response, include answers to the following questions:
Strategy Development Process
What is your overall strategic planning process? Include key steps, key participants, and your short- and longer-term planning time horizons.
How do you ensure that planning addresses the following key factors? Briefly outline how relevant data and information are gathered and analyzed to address these factors:
customer and market needs/expectations/opportunities
your competitive environment and your capabilities relative to competitors
technological and other key changes that might affect your products/services and/or how you operate
your strengths and weaknesses, including human and other resources
your supplier/partner strengths and weaknesses
financial, societal, and other potential risks
Strategic Objectives
What are your key strategic objectives and your timetable for accomplishing them? Include key goals/targets, as appropriate.
How do your strategic objectives address the challenges identified in response to P.2 in your Organizational Profile? How do you ensure that your strategic objectives balance the needs of all key stakeholders?
Notes:
Nl. "Strategy development" refers to your organization's approach (formal or informal) to preparing for the future. Strategy development might utilize various types of forecasts, projections, options, scenarios, and/or other approaches to envisioning the...