4.1 Measurement and Analysis of Organizational Performance (50 pts.) Approach-Deployment

Describe how your organization provides effective performance management systems for measuring, analyzing, aligning, and improving performance at all levels and in all pails of your organization.

Within your response, include answers to the following questions:

1. Performance Measurement

   1. How do you gather and integrate data and information from all sources to support daily operations and organizational decision making?

   2. How do you select and align measures/indicators for tracking daily operations and overall organizational performance?

   3. How do you select and ensure the effective use of key comparative data and information?

   4. How do you keep your performance measurement system current with business needs and directions?

2. Performance Analysis

   1. What analyses do you perform to support your senior leaders' organizational performance review and your organization's strategic planning?

   2. How do you communicate the results of organizational-level analysis to work group and/or functional level operations to enable effective support for decision making?

   3. How do you align the results of organizational-level analysis with your key business results, strategic-objectives, and action plans? I low do these results provide the basis for projections of continuous and breakthrough improvements in performance?

Notes:

Nl. Performance measurement is used in fact-based decision making for setting and aligning organizational directions and resource use at the work unit, key process, departmental, and whole organization levels.

N2.