6.1 Product and Service Processes (45 pts.) Approach-Deployment

Describe how your organization manages key processes for product and service design and delivery.

Within your response, include answers to the following questions:

1. Design Processes

   1. What are your design processes for products/services and their related production/delivery systems and processes?

   2. How do you incorporate changing customer/market requirements into product/service designs and production/delivery systems and processes?

   3. How do you incorporate new technology, including e-technology, into products/services and into production/delivery systems and processes, as appropriate?

   4. How do your design processes address design quality and cycle time, transfer of learning from past projects and other parts of the organization, cost control, new design technology, productivity, and other efficiency/effectiveness factors?

   5. How do you design your production/delivery systems and processes to meet all key operational performance requirements?

   6. How do you coordinate and test your design and production/delivery systems and processes? Include how you prevent defects/rework and facilitate trouble-free and timely introduction of products/services.

2. Production/Delivery Processes

   1. What are your key production/delivery processes and their key performance requirements?

   2. How does your day-to-day operation of key production/delivery processes ensure meeting key performance requirements?

   3. What are your key performance measures/indicators used for the control and improvement of these processes? Include how in-process measures and real-time customer and supplier/partner input are used...