Appendix G: ISO 20000:2005 to CMMI v1.2 Map

Table G.1: ISO 20000:2005 Section 3, Requirements for a Management System
Section	ISO 20000 Requirement Keywords	CMMI PAs	CMMI Practices	Confidence	Comment
3	Requirements for a management system
3.1	Management responsibility
	Provide evidence of commitment			0
3.1 a	Management responsibility: Establish policy			0
3.1 b	Management responsibility: Communicate importance of objectives			0
3.1 c	Management responsibility: Ensure customer requirements are determined and met	RD	GP 2.10	30	CMMI is weak in addressing customer satisfaction; special care should be taken to ensure that it is addressed and reviewed.
3.1 d	Management responsibility: Appoint member of management	OPD	GP 2.4	30
3.1 e	Management responsibility: Allocate resources	IPM	GP 2.3	30
		OPF	GP 2.3	30
		PMC	GP 2.3	30
		PP	GP 2.3	30
		PPQA	GP 2.3	30
3.1 f	Management responsibility: Manage risks	RSKM	GP 2.10	60
3.1 g	Management responsibility: Conduct reviews	IPM	GP 2.10
		MA	GP 2.10	60
		PMC	GP 2.10	60
		PP	GP 2.10	60
		PPQA	GP 2.10	60
		RSKM	GP 2.10	60
3.2	Documentation requirements
	Provide documents and records	OPD	GP 2.9	30
		OPD	SP 1.1	30
3.2 a	Service management documentation: Policies and procedures	CM	GP 2.1	60

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