Quantitative Measurements for Logistics

Chapter 13: Maintenance Time Management

OVERVIEW

The Mean Corrective Maintenance Time ( M ct) is an indication of how long it takes to perform a task. This value is normally determined via historical data or by time studies. When predicting individual Mean Corrective Maintenance times for a new system, the value should include an adjustment for the degree of difficulty in gaining access to a component and for maintainer fatigue when performing maintenance in unusual/difficult postures.

Physical factors that influence the ability of a person to perform a specific task include age, sex, and size.

Table 13.1: Human Physiology

[Human Factors]

5 th %

50 th %

95 th %

Measurement

Male

Female

Male

Female

Male

Female

Standing Height

=

63.6"

59.0"

68.3"

62.9"

72.8"

67.1"

Forward Reach

=

31.9"

29.7"

34.6"

31.8"

37.3"

34.1"

Weight (lbs)

=

124

104

168

139

224

208

Eye Height

=

60.8"

57.3"

64.7"

60.3"

68.7"

65.3"

Physiological factors influencing performance include attitude, motivation, and stress.

Maslow's Hierarchy of Needs describe a person's priorities (listed from highest to lowest priority):

  • Self-Actualization: Growth, achieving one's potential, and self-fulfillment.

  • Esteem: Self-respect, achievement, status, recognition, and attention.

  • Social: Affection, feelings of belonging, acceptance, and friendship.

  • Safety: Security and protection from physical and emotional harm.

  • Physiological: Hunger, thirst, shelter, sex, and other bodily needs.

McGregor's Theory X and Theory Y describe a person's willingness to work:

  • Theory X: Inherent dislike for work, little ambition, dislike responsibility.

  • Theory Y: Enjoys...

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