Troubleshooting NAVCE 7.6 systems requires you to consider the entire environment within which it resides. It is not enough to work only with the NAVCE client and server interfaces. You must be prepared to troubleshoot the operating system upon which NAVCE is installed, as well as support infrastructure (for instance, domain name system (DNS), firewalls, directory services, and so on). In this chapter, you will learn how to take a more holistic approach to troubleshooting your entire environment. From Windows 9 x systems (for example, Windows 95/98/Me) to NT/2000/XP systems to Novell systems, you will learn about all of the essential troubleshooting concepts that can help you control problems as they appear.

You also will learn how to overcome problems with both NAVCE 7.6 clients and NAVCE 7.6 servers. In addition, this chapter will also discuss common NAVCE problems in regards to Novell servers. From issues concerning problems with Novell servers as clients to ensuring that they properly show up on the Symantec System Console (SSC).

Throughout this chapter, you will learn about how to work with both standard and Remote Client Services (RCS) clients, and how to improve server performance. Finally, though NAVCE was designed to impact system performance as little as possible, problems can still happen. Therefore, this chapter will discuss common stability and performance issues and how to resolve them.

By the end of this chapter, you should have a clear idea how to resolve some of the most common NAVCE issues, and will also...