Configuring Symantec AntiVirus, Corporate Edition
Whether you are managing an existing NAVCE 7.6 configuration or implementing SAVCE version 8.x, this book will help you get the most out of your software installation.
TABLE OF CONTENTS Configuring Symantec AntiVirus, Corporate Edition
Troubleshooting Basics
When troubleshooting NAVCE clients and servers, you will have to work with the following local resources:
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Log files
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Temporary files that may exist and cause installation, uninstallation, and configuration issues
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The Windows Registry
When investigating issues, do not simply focus on local problems such as temp files, log files, and the Windows Registry. You will also have to investigate foundational network issues. The following are basic, foundational network issues that will likely appear when you encounter problems with your NAVCE 7.6 environment:
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The Domain Name System (DNS)
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Directory Services (for example, Microsoft Active Directory and Novell Directory Services)
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The Dynamic Host Configuration Protocol (DHCP)
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Firewalls
DNS Issues
The following section discusses DNS issues, including detailed information on DNS configuration. If you already understand DNS thoroughly, you may want to skim through this particular section. It is vital, however, that you know DNS and that you implement it properly before deploying NAVCE. Symantec has found that implementing a proper DNS structure can help eliminate problems with your NAVCE environment.
DNS is, of course, not the only resolution method used in networks. Microsoft s legacy solution called the Windows Internet Naming Service (WINS) has existed for some time, and is still in use. However, DNS has become the primary name resolution method, and this chapter will address it first. The following bullet points outline some background information concerning DNS records. Because a properly functioning DNS environment is vital for the NAVCE environment, it is necessary to review some of the more...
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